Returns that actually make you money.

RETURN POLICY AI automates Return Merchandise Authorization, minimizes refund outcomes, and provides intelligent insights that help minimize return rates.

  • ✓ Save $100k+ annually
  • ✓ Reduce returns by 30%+
  • ✓ AI fraud detection
  • ✓ End-to-end AI automation
  • ✓ 5-minute setup
  • ✓ No subscription fees
Support Options illustration
Sterling Whitley
Sterling Whitley, Founder & CEO

Sterling built one of the largest Return Management Software platforms - processing millions in refunds daily for brands like Old Navy, Skims, and Spanx.

There's a fundamental problem with traditional Return Management Software: treating returns and support as distinct needs. The assumption that a refund is the default answer to every issue is just false. The answer is often a repair, replacement, or simply the right information. In e-commerce there will always be a need for customer support because of the disconnect between online and in-person.

Breakthroughs in AI have made it possible to automatically guide customers to the right solution. That’s why we built RETURN POLICY AI - to help retailers support their customers and retain revenue.

Turn Returns into Revenue
Return AI Analysis Troubleshoot Exchange Store Credit Refund 60-80% Retention

AI matches requests to solutions instantly - saving up to 80% of revenue that would be lost to refunds through troubleshooting, exchanges, and store credit.

Feature illustration
  • Answer informational questions
  • Take action to reach resolution
  • Remedy problems at the source instead of defaulting to refunds and severing customer relationships

End-to-End Automation

From request to resolution, no manual work

  • Request: Natural language understanding categorizes and routes requests instantly
  • Evaluation: Automated decisions based on learned business rules and policy
  • Processing: Generate shipping labels, create replacement orders, issue appeasements, etc.
  • Integration: Direct sync with Shopify, 3PL, ERP, etc.
  • Automatic Re-Training: AI trains on every decision confirmation
Automatic Re-Training Request AI Routing Evaluation Decision Processing Execution Integration Direct Sync

Pricing

Stop paying endless subscriptions. Join forward-thinking retailers who are building long-term assets.

Manual SaaS Stack

$$$/month

Current monthly expenses:

  • $1 per-Return pricing
  • Return Management Software fees
  • Per-seat pricing
  • Feature add-ons
  • Annual price increases
Tax Advantaged

AI-Agent Ownership

One-time purchase

Build a lasting asset:

  • No recurring fees
  • Own your system forever
  • Support services available
  • Unlimited seats & usage
  • Capitalized software asset
Capitalize as a business asset for tax advantages

What You Get

A complete returns intelligence system

  • Return Merchandise Authorization AI-Agent embedded directly in your customer account experience
  • Custom-Branded Portal that matches your store's look and feel
  • Admin Console for deep policy control, integrations, and automation rules
  • Return Analytics with actionable insights to reduce return rates
AI Neural Core Customer Portal Self-Service Interface Admin Console Policy Management Return Analytics Intelligent Insights
LIMITED AVAILABILITY

BFCM is Coming

Limited spots available before peak season

24
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November 29, 2024

There is still time to get ready

Book a Demo →